Projects

AIM OF THE PROJECT

The main goal is to provide constant and consistent training for people in the health care sector. The training covers non-technical skills dealing with both the social dimension and the cognitive element. The training is suitable for qualified healthcare personnel with impeccable technical skills but who may not be as proficient when it comes to interacting with patients and people within their own teams.

 

TRAINING BEING DELIVERED

1. Managing People Professionally
2. Professional Interpersonal Skills with Patient and Relatives

The training and courses being offered ultimately underpin and drive all the work done with management and non-management employees. The approach is ‘strengths based’ and focuses on the positives within the organisation and the individual. It leads to a more rapid integration and application of skills while evaluating the behaviour and practice of the individual and the organisation.

Both courses are accredited and pegged at Level 5 MQF.

 

PROGRAMMES FOR SENIOR MANAGEMENT STAFF

Programmes for Senior Management staff:

• Managing People Professionally Course (MPP)

A total of 34 hours delivered over 9 sessions

This programme is designed to address and deliver the global skills needs within the healthcare sector for committed healthcare personnel with a strong focus on developing management competencies.

Modules

1. Management and Leadership
2. Motivating the team and team building dynamics
3. Communication Dynamics with team, patients and relatives
4. Managing Conflict and team building dynamics
5. Managing Your team to offer quality services to patients
6. Managing Team Performance
7. Managing Effective Team Meetings
8. Organisational Learning
9. Team building

 

• 4 hour Master Class Workshop on Managing People Professionally

Delivered by a World Class Speaker to Senior Level Management within a Healthcare environment. The objective of this Workshop is to gain key skills, best practices and behaviours of effective managers so as to be proficient in applying them to improve individual, team and departmental performance, with the aim to offer a service of high quality to patients and relatives.

 

• One-to-one Coaching sessions

Senior Level managers will be offered 1 to1 coaching sessions which will focus on practical situations directly related to a Healthcare environment where the person being coached, may need guidance on how to manage the team effectively and improve its performance with the main aim of offering a professional service to patients and relatives.

 

PROGRAMME FOR STAFF in a NON-MANAGERIAL POSITION

Professional Interpersonal Skills with Patient and Relatives Programme (PISP)

A total of 36 hours delivered over 9 sessions

The programme is designed with the overall aim of preparing healthcare professionals for competent professional interpersonal interactions. It should enable practitioners to function with greater confidence and competence and communicate safely and effectively with clients, relatives and other professionals in more challenging and complex situations.

Modules

1. Interpersonal Skills and Professionalism in Healthcare
2. Effective Communication with Patients and Relatives
3. Interpersonal Skills in Patient Centred Care and Conflict Resolution
4. Managing Yourself in a Challenging Healthcare Environment (Part 1 & 2)
5. Employee-Patient/Relatives Relationships (Part 1 & 2)
6. Teamwork
7. Team building