EU Funded Projects

  • EU Grants
  • EU Project Management
  • EU Funding Strategy Development
  • EU Programme Mangement and Training
  • Evaluation

Training Programmes for Healthcare Personnel

  • Non-Technical skills training for healthcare personnel (ESF02.052) - January 2019 - June 2022

 

Training in Pre-Employment Skills

  • This training programme aims to support people to acquire and develop skills to adapt to the changes in the labour market.

 

Professional Diploma in Social Media Strategy and Management,  4 ETCS

 

Module 1: Social Media Revolution – Strategy Development and Performance Measurement

 

  • Understanding the Social Revolution and Generation C – the constantly connected generation
  • Impact on your organisation
  • The Key Things to Remember about Social Media
  • ‘Shut Up and Listen’ – How to set-up a Social Media Listening System
  • Social Media Management Tools e.g. Feedly, BufferApp, Mention.net, Hootsuite, Social Report, Worpress etc
  • Introduction to the Scorecard Approach
  • Agreeing Your Social Media Vision
  • Business Objectives, KPIs and Targets
  • Key Actions and Initiatives
  • Performance Measurement

 

Module 2: Strategy Implementation, from Social Media to Social Business

Strategy Implementation

  • Key Success Factors in Effective Social Media Channel Management
  • How to develop an Inbound/Content Marketing Strategy for your organisation
  • Social Media Channel Management
  • Blogging
  • Twitter
  • Linkedin
  • Facebook

 

Social Customer Service

  • Why Social Customer Service and Why Now? - rising customer expectations but few brands currently deliver
  • Social Customer Service Technology e.g. Conversocial etc
  • Social Customer Service: ‘Best Practice’ Response Guidelines
  • Monitor and Listen: Map the Social Customer Service Eco-System
  • Filter and Priorities
  • Understand Native Places – Twitter and Facebook
  • Response Guidelines - Do’s and Don’t’s
  • Developing Actionable Insights and Continuous Improvement

 

From Social Media to Social Business

  • From Social Media to Social Business – the internal application of social technologies
  • Other Disruptive Technologies - Mobile, the Cloud, Big Data, the Internet of Things etc
  • Effective Project Management