EU Funded Projects
- EU Grants
- EU Project Management
- EU Funding Strategy Development
- EU Programme Mangement and Training
- Evaluation
Training Programmes for Healthcare Personnel
- Non-Technical skills training for healthcare personnel (ESF02.052) - January 2019 - June 2022
Training in Pre-Employment Skills
- This training programme aims to support people to acquire and develop skills to adapt to the changes in the labour market.
Professional Diploma in Social Media Strategy and Management, 4 ETCS
Module 1: Social Media Revolution – Strategy Development and Performance Measurement
- Understanding the Social Revolution and Generation C – the constantly connected generation
- Impact on your organisation
- The Key Things to Remember about Social Media
- ‘Shut Up and Listen’ – How to set-up a Social Media Listening System
- Social Media Management Tools e.g. Feedly, BufferApp, Mention.net, Hootsuite, Social Report, Worpress etc
- Introduction to the Scorecard Approach
- Agreeing Your Social Media Vision
- Business Objectives, KPIs and Targets
- Key Actions and Initiatives
- Performance Measurement
Module 2: Strategy Implementation, from Social Media to Social Business
Strategy Implementation
- Key Success Factors in Effective Social Media Channel Management
- How to develop an Inbound/Content Marketing Strategy for your organisation
- Social Media Channel Management
- Blogging
Social Customer Service
- Why Social Customer Service and Why Now? - rising customer expectations but few brands currently deliver
- Social Customer Service Technology e.g. Conversocial etc
- Social Customer Service: ‘Best Practice’ Response Guidelines
- Monitor and Listen: Map the Social Customer Service Eco-System
- Filter and Priorities
- Understand Native Places – Twitter and Facebook
- Response Guidelines - Do’s and Don’t’s
- Developing Actionable Insights and Continuous Improvement
From Social Media to Social Business
- From Social Media to Social Business – the internal application of social technologies
- Other Disruptive Technologies - Mobile, the Cloud, Big Data, the Internet of Things etc
- Effective Project Management