Hospitality and Tourism  

HR & Payroll Solutions for Hospitality and Tourism

Hospitality and tourism businesses face seasonal demand fluctuations, high staff turnover, and constant pressure to maintain service quality. At the same time, they must apply Wage Regulation Orders (WROs) correctly, manage rosters across long opening hours, and handle a workforce that often includes third-country nationals on work permits. 

At EMCS, we help hotels, restaurants, bars, and tourism operators implement predictable HR and payroll processes without unnecessary complexity. Our goal is to make contracts, rosters, leave, payroll, and work permits work together seamlessly. 

Key HR and payroll challenges in hospitality and tourism 

• Managing seasonality and fluctuating demand while respecting minimum hours and contract rules 

• Handling high turnover and frequent joiners/leavers with accurate contracts and JobsPlus notifications 

• Applying Wage Regulation Orders correctly for minimum rates, allowances, and sector-specific conditions 

• Calculating overtime, Sunday, and public holiday rates for full-time, part-time, and casual staff 

• Designing rosters for multiple outlets while ensuring compliance with working time and rest rules 

• Tracking leave entitlements for staff with irregular or seasonal patterns 

• Managing tips and service charges fairly and transparently in payroll 

• Complying with rules for young workers on hours and night work 

• Handling work permit applications and renewals for third-country nationals 

• Communicating policies across a diverse workforce with varying language skills 

How we support Hospitality & Tourism Operators

• Review contracts, policies, and HR documentation for compliance with WROs and Maltese law 

• Set up or refine payroll in Malta, including correct treatment of overtime and allowances 

• Design onboarding and offboarding routines for seasonal and high-turnover staff 

• Help create roster and shift patterns that balance coverage with compliance 

• Support leave tracking and attendance management for irregular schedules 

• Assist with transparent handling of tips and service charges 

• Manage work permit applications and renewals for foreign staff 

• Draft or refine disciplinary and grievance procedures for customer-facing environments 

• Provide ongoing HR and payroll advisory support as your business grows