Travel and Tourism
EMCS has a long standing history working on a number of projects within the travel and tourism sector on various aspects including training, advisory and HR. EMCS has forged relationships with multiple travel, tourism and entertainment clients, as it is in these leisure-focused industries where customer satisfaction is at the heart of every key business decision.
The larges project which EMCS was involved in, in this industry, was the training and certification of over 1400 middle and senior managers hailing from industry operators. The course involved training participants in HR, Finance, Internet Marketing amongst other subjects and was delivered by a pool of world class experts. Participants were also supported by personal mentoring along the duration of the whole course. The project, entitled ADVANCE Training Tourism Leaders, was partly financed by ESF funds.
Other projects which EMCS was involved in include research studies for the industry and assisting individual travel and tourism operators to access EU funds for an array for investment projects.
Malta Tourism Authority
Malta Tourism AuthorityLocation: Malta
EMCS Ltd is lead partner in a Consortium which is currently managing a €3million training programme: Developing Leaders for Change and Innovation in Tourism. The programme is a nationwide training programme for middle and top managers working in the tourism industry under the auspices of the Malta Tourism Authority. The overall objective of this project is to increase the number of qualified professionals working in the tourism industry by updating their management knowledge /skills in order to drive for quality service improvements through change and innovation.
This training programme is linked with a nationwide research which has been carried out by EMCS Ltd as part of a consortium on behalf of the Malta Tourism Authority (MTA) to determine the skills gaps in the tourism industry. This research comprised two studies. The first study involved an analysis of operational, marketing and selling skills of people employed with the various tourism-related sectors in Malta. Malta's situation was then compared with the most advanced methods applied in the international tourism sector to allow the identification of any skills gaps in the local tourism sector in relation to the international trends. The second study involved the identification of training needs and innovation, necessary to improve Malta's competitiveness in the tourism sector. The study also sought to recommend innovative training programmes to address these skills gaps. The research for the two studies comprised desk research, PAPI and a number of face-to-face in-depth interviews among both employers and employees from the various sectors of the tourism industry as well as among key individuals from the Education Institutions.